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Families can be our greatest source of joy as well as a never ending cause of stress. Comprised of a diverse blend of personalities, families are a mixture of quirky behaviors, opposing viewpoints, various needs, beliefs, and values, along with opposing methods of how members perform certain tasks. Being unskilled at even the most basic aspects of resolving conflicts, as most of us are, can result in minor differences escalating our stress levels and causing tempers to flare. Keep in mind that every member, regardless of how easy-going, intelligent or advanced in age, contributes to the dynamics of the family unit. Some may overtly create drama while others do so in a more discreet manner. Recognizing the subtleties of each person's actions along with understanding the motives behind them can better enable individuals to address the underlying (or real) issues and find reasonable solutions.
It is critical, however, that each party recognize their own contributions to the so-called problems of the family while vowing to become part of the solution instead. Therefore, before engaging in the process, ask yourself the following questions: What has my role in this situation been? How have I contributed to the breakdown of our family unit? Is it my attitude, actions, words, or lack thereof? On every level, we are either part of the problem or part of the solution. I must first take inventory of my destructive contributions before I can expect to achieve any degree of success with other members. Assuming I have successfully completely this task and corrected any transgressions , I can now proceed using the following 10 strategies to resolve family feuds:
1. As respectfully as possible (it is always possible), and without making accusations, clearly and succinctly identify the area that needs attention. State facts only, not opinions.
"We need to address the imbalance of chores in our family to make certain each person is doing their fair share." I need not go into a lengthy dissertation about how I do the bulk of the work and specifically what chores I'm burdened with while pointing out that my lazy good-for-nothing brother spends all of his time with his friends and never lifts a finger around the house. Name calling, blame, and exaggerations never fair well in resolving family disputes.
2. Remove all distractions such as all technology, small children or any projects you may be working on. This enables all parties to be fully engaged with one another.
Expect that for the next 15 or 30 minutes or so, everyone involved will focus their full attention on discussing the issue at hand. If necessary, write down the subject matter on a piece of paper that can easily serve as a visual reminder of what issue is being addressed. Refer to it whenever necessary.
3. Allow each party ample time to state what is on their mind without interruption. In this way, each individual will relax knowing they will have adequate time to express their thoughts and concerns.
Assign a facilitator who will direct and manage the course of the discussion. The use of an egg timer (or watch) can be a valuable asset. Initially each person is given 2-3 minutes to state their concerns or position. When everyone has had the opportunity to speak, the discussion can be opened to random comments. Provide the "speaker" with a small device to hold, such as a pencil. No one may interrupt whomever holds the pencil. The facilitator will ensure each person is granted equal time speaking by passing the pencil on to the next family member.
4. Validate their perspective. Consider their feelings, needs, desires, and such as valid as your own, even if you vehemently disagree with them. Listen with your heart, not simply your ears. This is compassion.
Remember that for each individual their feelings, perception, desires, etc are as valuable and real to them as yours are to you. You need not share them in order to understand this concept. Be gracious and thoughtful.
5. Ask questions to gain deeper insight into what they are saying.
Typically, people will make statements, form judgments, or argue with their opposing family member. True resolution is attained by each person's willingness to better understand the others. Rather than state, "You only think about yourself", ask "How did you come to this decision? Have you considered how it would impact those around you?"
6. Avoid criticizing or making fun of them. Be respectful at all times.
Contrary to popular belief, respect does not need to be earned. It is a God-given right of all human beings. The word itself means "to value". To respect someone simply means that you recognize their worth as equal to yours and all of humanity. Their opinions, beliefs, and behaviors may be questionable but we are none of those. Attack the problem, not the person; comment on the actions, never belittle the individual. Be certain you understand the difference - it's critical.
7. Avoid blame or accusations. Both are destructive and will sabotage any progress from occurring.
When something goes awry, we need a target to direct our anger at. Blame reveals a lack of introspection and self-accountability. It is self-defeating and robs us of our personal power. Accusations are assumptions based on supposition rather than fact. Dealing with fact-based information is significantly more productive.
8. Inquire as to what they need from you for this issue to be resolved. Listen open mindedly and non-defensively. Discuss whether or not you will be able to accommodate their needs. Make any necessary adjustments.
Expressing concern for the other party's happiness, safety, success, etc is the beginning of building trust. This is the foundation for all healthy relationships and a critical component for effectively resolving disagreements. People are more inclined to cooperate with those they trust as they know the other person has their best interest at heart as well as their own. Be generous in this area. You will be well rewarded.
9. State your position, needs, feelings, wants, etc. Express what you need from them in order to put this issue to rest. Make certain your requests are fair and reasonable.
Generally speaking, your needs are as important as the other party's. I say generally because there are instances where an issue matters more to one person than it does to the other. In situations such as these, one can concede and allow the other to obtain what they need. However, if you feel strongly about your position, put forth a reasonable request and be certain that on some level yours are being fulfilled as well.
10. Compromise. A "winner takes all" mentality is never a solution. All parties must feel satisfied in some way in order for the issue to truly be resolved once and for all. Thank them for taking the time to work through this issue.
Finding the middle ground is a sign of truly caring about the other person. Again, this is a building block of trust and trust fosters healthy, sustainable relationships. Respect and trust convert to cooperation, a necessary component to comprehensive conflict resolution. Put your ego aside and consider the other person as you would want them to consider you.
Families will always disagree on things but our differences needn't escalate into full blown family feuds. Each member plays a vital role in the wholeness and integrity of the unit. When we learn to embrace the uniqueness and giftedness of each individual, we can utilize those qualities to strengthen and enrich the whole. And we can finally live in harmony with and enjoy our families, free from fighting and drama.
Q: "The only way to peaceful coexistence is through compassionate understanding and support. Allow each family member to be who they are, always encouraging them to be the joyful people they were created to be."
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